Returns & Exchanges

Due to the perishable nature of our chef-prepared meals, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every delivery. If your order arrives damaged or does not meet our high quality standards, please contact us within 24 hours for a full refund or credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon receiving your Epicured box, immediately check the contents to ensure all meals are present and that the cooling insulation has maintained an appropriate temperature.

• 2.
  Document Any Issues

  If you notice damaged packaging, compromised seals, or missing items, please take clear photos of the products and the shipping label for our quality assurance team.

• 3.
  Submit a Quality Claim

  Email our Customer Success team at [email protected] within 24 hours of delivery, including your order number and the photos of the affected items.

• 4.
  Receive Resolution

  Our team will review your claim and issue a store credit or refund to your original payment method within 3-5 business days to make things right.